About the job

Exempt Position: Regional Manager

Position Purpose:

The Regional Manager is responsible for providing strategic leadership and overseeing all administrative, compliance, management and fiscal operations within his/her assigned portfolio of properties. This includes optimizing portfolio performance vs budget and facilitating the achievement of owner, company and property objectives. This position works closely with the Asset Manager, Capital Improvements Personnel and Regional Maintenance Manager.

Duties and Responsibilities:

• Model and instill company Mission and Values throughout the portfolio, at all times

• Ensures that communities are operating under all applicable SRPM Property policies, procedures and programs.

• Champion continuous improvement and regularly implement strategies to enhance resident satisfaction, work processes and portfolio performance

• Contributes to development and implementation of companywide policies, procedures and initiatives

• Operationalize best practices throughout the portfolio

• Partner with Property Managers to fill vacant positions with qualified permanent employees as soon as possible – ideally within 30 days or less

• Participates in candidate interviews and partner with Property Managers to make well-informed hiring determinations

• Validate that new employees are oriented, on-boarded and well-trained

• Provide ongoing, balances performance feedback to employees

• Counsel underperforming employees and provide direct commentary to their improvement

• Ensure portfolio compliance with local, state and federal employment laws and regulations – seek counsel from human resources as necessary

• Identify top performers and advocate their ongoing development

• Ensures the portfolio meets all contractual and operational obligations – safety, security, maintenance, marketing, landscaping/curb appeal, etc.

• Forecast and oversee major capital expense projects, including HVAC systems, roofing, and parking lot surfacing, etc.

• Perform operational reviews throughout the portfolio and recommend corrective action to address deficiencies

• Promote and embrace the company Culture. It is essential that all field personnel are a part of the company Culture.

• Consistently enforces policy in a fair/reasonable manner.

• Performs regular community inspections of those communities under his/her supervision and provides written reports to both the on-site personnel and manager.

• Communicates weekly with owner representatives and keeps them informed of any market changes, staffing issues and capital items in the company Monday morning meeting.

• Performs duties normally associated with a management position, such as hiring, training, evaluating, counseling and terminating property managers and other subordinates.

• Provides leadership and motivation to the field personnel as well as acting as the overall resource person for the community.

• Conducts monthly property management meetings and develops the format for disseminating information.

• Communicates with Director of Operations, Vice President and Director of Legal Affairs regarding the implementation of established programs and assists in monitoring such programs.

• Supports and monitors employee growth through training and performance evaluations.

• Ensures that any regulatory agency requirements are adhered to at the communities. Communicates with Director of Legal Affairs on legal matters affecting the communities.

• Performs quarterly vendor analysis to improve buying power.

• Continuously reviews the organization of the office’s and the ability to share resources.

• Participates in SRPM’s strategic planning.

• Assists Property Managers in the supervision, evaluating, hiring, promoting, counseling and termination of on-site personnel.

• Assists Property Managers in preparing annual budget and operating plans for each community for senior management approval.

• Continuously monitors the implementation of budget and operating plans by field personnel. Apprises Vice President and Director of Operations of significant exceptions from budget or operating plans.

• Reviews property activity, focusing on prospect target, rent levels, and closing percentages.

• Reviews and coordinates all capital improvement projects and obtains proper approvals.

• Communicates and advises Property Managers, both verbally and in writing, on community issues and operations on a regular basis, i.e.; personnel matters, resident concerns and purchases.

• Reviews and approves paperwork and reports from properties including payroll changes, manages time off and overtime, payables, and status reports.

• Implements operations procedures approved by Vice President.

• Reviews weekly property invoices for accurate coding, descriptions and amounts.

• Reviews Monthly Operating statements and assists Property Manager with operating reports.

• Ensures a smooth transition for newly acquired communities and developments within his/her region during the acquisition process (i.e.; new hire paperwork, training, etc.)

• Responds to complaints and resident concerns when necessary.

• Monitors and evaluates resident services and retention programs.

• Researches and selects competitive product and is constantly aware of market changes and conditions which may affect the community performance.

• Performs on-going market analysis of competitive product and is constantly aware of market changes and conditions which may affect the community performance.

• Reviews competitive surveys and recommends increases and/or specials when appropriate.

• Approves advertising campaigns slated for assigned communities.

• Works as an integral team member to develop new procedures and policies.

• Performs other duties and assists with special projects as necessary.

• Represents the Company in a professional manner at all times. Consistently maintains a professional courteous attitude when dealing with residents, coworkers and the general public.

The Company may revise this job description from time to time as business needs require. It is not intended to be an exhaustive listing of all the functions of the job, nor limit to the Company’s right to assign other functions to an employee in this position. This job description does not constitute a written or implied contract of employment.

JOB QUALIFICATION REQUIREMENTS:

Preferred Education/Knowledge/Experience:

• BA/BS degree preferred with multi-site property management experience. Excellent communication and organizational skills. Must have ability to effectively manage employees, in addition to strong leadership and interpersonal skills. Computer literacy required. Travel required.

Machines, Tools and Equipment, Software:

• Computer w/internet and e-mail capabilities, Telephone. Facsimile, Photocopier.

Licenses/Certificates:

• Prefer CAM designation or candidacy. Valid driver’s license along with good driving record and auto insurance required.
  

PHYSICAL AND VISUAL ACTIVITIES:

Ability to interpret, evaluate and communicate detailed written or verbal instructions to others accurately and quickly, including answering phones, attending meetings, written correspondence or other forms of communication. Ability to communicate effectively (expressing or exchanging ideas by means of the spoken or written word). This skill/ability is important in work activities in which workers must impart or receive detailed information through oral or written communication. Ability to lift push, pull or carry up to 15 pounds for the dissemination or documents, supplies, materials, etc. to various locations throughout the office/facility.

WORKING ENVIRONMENT:

Office environment

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