Responsibilities:
• Serve as the primary point of contact for Synup customers, consistently delivering a positive, customer-centric approach that exceeds expectations.
• Facilitate seamless onboarding experiences for new customers, ensuring a smooth transition and high satisfaction.
• Proactively engage with the customer base, identifying and addressing risk areas to minimize churn.
• Drive upsells of the Synup product suite, continuously increasing contract value over time.
• Conduct comprehensive business reviews on a quarterly basis, providing valuable insights and recommendations.
• Collaborate with customers to maximize the effective utilization of Synup solutions and derive maximum value from our services.
• Work closely with Sales, Support, and other Technical teams, fostering exceptional customer experiences through effective cross-functional collaboration.
• Act as a customer advocate, actively gathering feedback and reporting customer requests to Product Management and Engineering.
• Efficiently manage time and prioritize essential activities to optimize customer happiness, account renewal, and expansion.
• Promote increased product adoption and cultivate customer advocacy.
Minimum Qualifications:
• Bachelor's degree and 3 to 5 years of experience in customer-facing roles within the B2B sector, preferably in Customer Success and/or digital marketing experience.
• Confident, high-energy, self-motivated, and a true team player.
• Experience working with senior and executive-level customer contacts.

Reference : Customer Success Manager - Digital Marketing Experience (Preferred) jobs

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