Omni-Channel Senior Quality Analyst

  • Free
  • Published date: June 22, 2020
    • New Jersey, United States

Omni-Channel Senior Quality Analyst
Basking Ridge, NJ
8 Months Contract



Description:

This role will be responsible for development, maintenance and
execution of automation scripts for Contact Center applications.
Automation engineer will be responsible for all phases of functional
and automation testing of Afiniti integration.
This person should be able to manage multiple projects
simultaneously and coordinates with other teams to ensure deadlines are meet
and application quality and performance meets standards before production
implementation

Projects the candidate will be working on:

Afiniti - Quality engineer to support multiple LOB migrations onto
Omni Platform with Afiniti integration as part of the transition of Afiniti
to a rate card service

Ideal Background:

Healthcare with Genesys Contact center Testing

Experience:

Afiniti, Cyara, Extensive testing background contact center
application

Top Requirements:

Afiniti, Cyara, Extensive testing background contact center
applications and performance testing tools (Jmeter and HP Performance
Center)

Team and Team size:

The resource will be part of a Scrum team (1 Scrum Master, 5
Developer and 2 QA )

Primary Responsibilities:

Effectively plan, define test Strategy/Test Cases, provide QA
estimates, and provide test management and Test Reporting throughout the
Testing cycle
Create test cases, perform manual/automated testing and log detailed
defects in Rally
Collaborates with project teams to understand project architecture
and business requirements to devise an automation test strategy and test
plans
Work closely with product owners and scrum masters to determine
acceptance criteria for testing
Should be able to understand the technical details of the product
and assist development team in trouble shooting issues
Should be able to analyze quality of the product before rolling to
customers by analyzing and validating defect leakages
Communicating with QA Lead, Dev Lead and Technical Managers on the
activities about the project work through e-mail, written and verbal
Experience in developing Manual and automation test strategies with
CYARA
Design and develop scalable, flexible, and cross-platform automation
test frameworks.
Be responsible for ongoing continuous improvement to build testing
efficiency and effectiveness through the use of innovative QA practices and
automation tools and close collaboration with development and business

Required Qualifications:

Proven track record with a minimum of 7 years software/computer
engineering experience
Prior experience in Software quality assurance technical testing of
Contact Center technologies with Afiniti integration
5+ working knowledge building out automation frameworks with in
Enterprise SQA, deep knowledge of automation best practices.
5+ years proven experience transforming manual testing teams to high
efficiency, Automation centric SQA teams.
Experience with Performance testing using Jmeter (Nice to have)
Experience in testing Genesys call routing, CTI custom softphone
applications; IVRs validation is a plus
Working knowledge of Genesys/Cisco Framework, reporting, routing and
multi-channel components
Experience using Agile Central, Selenium, and Cyara for automated
testing.
Experience with tools like JMeter, New-Relic, Performance Center and
programming on JAVA.
Excellent communication and presentation skills.

Preferred Qualifications:

A Bachelor of Science Degree in Computer Science, Engineering.
Experience with SaaS products, Agile/Scrum, Devops
Experience with Rest APIs
Excellent problem solving and analytical thinking abilities.
Experience with relational databases such as Oracle and MS SQL Serer
Proficiency in MS Office (Visio, Word, Excel, Outlook, PowerPoint,
Access)
Previous experience with onsite and remote/offshore team members



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Reference : Omni-Channel Senior Quality Analyst jobs

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