IT - Technology Analyst | BPMI - IBM | BPMI - IBM - ALL

  • Free
  • Published date: November 18, 2020
    • Minnesota, United States

Detailed Job Description:

Definition of Services
Incident Management
Root Cause Analysis (RCA)
Permanent fix for repetitive incident
Support Health check initiatives
Weekend on-call support to take care of any patching/upgrades to cornerstone application /server OS etc.
Weekday Support: Both onshore and offshore works in 3 shifts each to take care of US and Non-US region user issues.
Job Requirements:

Pro-active monitoring for Failed events, handle errors, Failed instances and duplicate data in DB
Prepare scripts to resolve the tickets and issues identified in pro-active monitoring
Prepare /Maintain work around document
Reference : IT - Technology Analyst | BPMI - IBM | BPMI - IBM - ALL jobs

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