Customer Service Representative

  • Free
  • Published date: May 20, 2020
    • Florida, United States

Who is Centah?

Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North America’s largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centah’s industry-leading platform is a full-service contact centre in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. Centah’s Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project.

About the role:

We are looking for an enthusiastic and self motivated Customer Service Representative to join our team. As a Customer Service Representative you must be flexible with an aptitude for learning, understanding and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner.

Responsibilities:

Answer incoming calls and respond to customer’s requests
Book appointments for members with a high degree of data accuracy
Maintain excellent written and verbal communication skills on a consistent basis
Identify and escalate issues to supervisors
Responsible for adapting to fast changing guidelines with customers
Informs clients by explaining procedures; answering questions; providing information
Maintains and improves quality results by adhering to standards and guidelines
Requirements
High school graduate or G.E.D.
Minimum of one year experience in an inbound/outbound call centre or retail environment is preferred
Excellent oral and written communication skills
Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously
Ability to type at least 25 words per minute is preferred
Experience in providing exceptional customer service and maintaining established quality requirements
Must be able to pass a background check
Maintain reliable transportation to ensure punctuality for shifts
You must also be available to work various shifts between the hours of 8:00am to 10:00pm Monday to Friday, and 10:00am to 8:00pm on Saturday and Sunday.
Benefits


Eligible for Medical, Dental, and Vision after 60 days of continuous employment
$15,000 Life Insurance (Company Paid)
401K plan eligibility after 1 year of service w/company match of up to 4%
Paid Time Off - Earn 10 days per year after 90 day probationary period
$200 Monthly Incentive Bonus Plan
Weekly $25 gift card drawing for meeting goals
Career learning and development programs
Casual dress code
Reference : Customer Service Representative jobs

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